1. Apparently the Saturday before Mother's Day is a big business day for massage therapists. When I got to work today, I had a full schedule and ended up having to turn away at least seven clients.
2. The bad thing about working Mother's Day is that every, single massage is included in some kind of package that includes a mani/pedi or a facial. As a therapist, packages are the bane of my existence. Because that means I give the same massage for $3 less an hour. While this might not seem like a big deal, today I made $24 less than I would have had they not been packages. For the entire week, I've made $33 less - that's the same amount as one entire massage. It's also the policy at my spa that if the client doesn't hand me a cash tip, I'm not included when the entire package tip is split between all of the technicians.
3. The other bane of my existence as a therapist is the fact that no matter how many times I explain to the people at the spa, they can't seem to get it through their heads that I need at least 15 minutes in between each massage. This is so I can change sheets, clean the room, and get a few minutes to rest. It also gives me a buffer just in case the client is late. Instead, they book me one on top of the other and then clients end up having to wait because I get behind.
4. Today, I got a call from a man wanting three 30 minute massages. I made a bunch of phone calls, switched a bunch of stuff around, and was able to schedule him. In the end, the guy showed up, was super rude, decided not to get the massages, and put me 20 minutes behind schedule in the mean time.
5. I had a client today who started crying on the massage table. I didn't know what to do, so I just kept massaging.
3 comments:
That totally sucks! I hope your day tomorrow is much better! Happy Mother's Day!
You should add a emotional therapy service. You could have made some serious dough with that cryer. Crying people and drunk people both give money away really easily...
Next time, offer an impromptu counselling session - "you know what makes me sad? You do YOU JACKWAGON!!!" (this is Seth writing)
That commercial KILLS me - the funniest part is when the guy throws the box of Kleenex.
However, I found out after the massage was over that the reason she was crying was because her husband had passed away six days earlier. I guess I would have been crying, too.
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