Tuesday, November 03, 2009

Phone Etiquette

Finally, after two months, The Director trusts me to answer his phone.  His phone is now forwarded to my phone.  For some reason, this confuses people.  This is a conversation I had this morning:

Me:  Facilities, this is Erin.

Man:  Erin? Who are you?  Where's The Director?

Me:  He's not in yet this morning, can I take a message?

Man:  What's his number?

Me:  You've dialed it.  It's just forwarded to my phone.  Can I take a message or transfer you to voice mail?

Man:  No, I don't want voice mail, I just want to talk to him.

Me:  He's not in yet.

Man:  Oh, he's not in yet?

Me:  No, sir.  Can I take a message?

Man:  Fine.  This is so-and-so from such-and-such.

Me:  Can I tell him what it's regarding?

Man:  Lamar University.

Great.  Thanks for the info.  He's totally going to call you back now.

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